Shipping policy

 ALL "HAIR CARE" PRODUCTS TAKE 4-6 BUSINESS DAYS TO PROCESS, DAY 1 STARTS THE DAY AFTER YOUR ORDER IS RECEIVED (not including weekends). TRACKING NUMBERS ARE SENT VIA EMAIL AFTER PROCESSING

Questions regarding orders must be sent to Rohairessentials@gmail.com Please include name, order number.

INCORRECT SHIPPING INFORMATION:

If a package is returned to RO HAIR ESSENTIALS due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the  customer will be responsible for the return shipping cost as well as the redelivery cost. RO HAIR ESSENTIALS is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.

LOST OR STOLEN PACKAGES

RO HAIR ESSENTIALS is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, RO HAIR ESSENTIALS will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.